Terms and Conditions
The terms and conditions of THE SAUNA AT THE COTTAGE are outlined below.
If you are making this booking on behalf of a group, it is your responsibility to make all users aware of the terms & conditions & how to practice safe sauna use.
Sauna Rules & Regulations
· All persons using the Sauna do so at their own risk. Risks include bodily injury and possibly death. If you have any reservations about using the sauna, such as medical conditions, underlying health problems (including low or high blood pressure, heart/cardiac issues), the use of prescription drugs and/or pregnancy, it is essential that you consult your GP before making a booking or using the sauna. If in any doubt, you should not use the sauna.
· All persons using the plunge pool as a ‘cold plunge’ do so at their own risk. It is your own responsibility to ensure that you are able to withstand exposure to cold temperatures.
· The porch can be used to store personal belongings during your sauna session but all persons do so at their own risk. The Sauna at the Cottage accepts no responsibility or liability for missing, lost or stolen possessions.
· Alcohol, smoking and food are not permitted in the Sauna. Do not drink alcohol before or whilst using the sauna as this can possibly lower blood pressure causing dizziness, fainting and also dehydration.
· Nudity is not permitted in the sauna or the meadow. Swimwear must be worn at all times.
· Jewellery should be removed before entering the Sauna to prevent burning. Ensure your swimsuit does not contain any slimming panels or metal parts which may heat up and possibly burn skin.
· The Sauna at the Cottage operators reserve the right to refuse admission to intoxicated persons or for other reasons that may be deemed a health and safety risk. Refunds will not be offered to anyone refused admission.
Sauna etiquette must be adhered to at all times. This includes:
1. Spend no more than 15 minutes in the sauna at any one time. Leave the Sauna immediately if you start to feel uncomfortable, dizzy, nauseous, or lightheaded. Take care and move slowly as you exit. Use the sand-timer provided inside the Sauna to keep track of how much time you have spent in each session. It is recommended to keep sessions to 5-15 minutes but it is ok to leave the Sauna sooner if you start to feel uncomfortable
2. Following operators’ instructions on how to gently drizzle water onto the hot rocks. Use the ladle provided to ensure that your arm stays away from the stove and the hot steam that will arise. Only pour the ‘sauna water’ (provided in the bucket inside the Sauna) on the hot rocks and nothing else. This should only be done intermittently to ensure the temperature does not increase too quickly and only when all users are seated.
3. Entering and exiting the Sauna in a safe and careful manner. Move slowly and give other users space to move. The Sauna is accessed via steps and through the porch area and the floor inside the Sauna can become slippery.
4. Never touch the stove or open the stove door. Only trained members of staff are permitted to operate the stove and will be nearby for any queries. There is a guard between the benches and the stove. Do not hang towels or clothes to dry in the Sauna, as this may cause a risk of fire.
5. Keep access points clear to allow other users to exit safely and swiftly if needed.
6. Respect other Sauna users. Check with the other Sauna users before pouring water on the rocks as this will produce hot steam and increase the humidity in the Sauna.
7. To prevent your body from dehydration, drink plenty of cool water—between 2 to 4 glasses—after leaving the Sauna. Please bring sufficient drinking water with you.
8. Never drink alcoholic beverages. Drinking alcohol can possibly lower blood pressure and cause dizziness and also cause dehydration.
9. Do not eat just before you use the Sauna or inside the Sauna as you could become nauseated.
10. Bring a clean towel to sit on inside the Sauna. This helps to protect your skin.
11. Avoid using creams and lotions prior to using the Sauna. These can clog up your pores and prevent your skin from breathing and sweating efficiently.
12. Protect your head and hair with a towel or sauna hat. The hat helps to keep the head cool and protect hair from the intense heat that can dry out the hair shafts, causing hair to be brittle and possibly break off.
13. After leaving the Sauna, take time to cool down in the open air or in the plunge pool. Alternate between the hot and cold to get the most out of a sauna experience. All persons using the plunge pool as a ‘cold plunge’ do so at their own risk.
14. It is recommended to rest for at least ten minutes after finishing your sauna session. Find a cool place where you can sit still. This will give your body some time to rebalance and for your heart rate to slow down.
At all times, a trained operator of THE SAUNA AT THE COTTAGE within the grounds for any queries and support you may need managing the heat and the water on the rocks. If anything is wrong, please inform us immediately.
Assumption of Risk and Liability Waiver
In consideration of being permitted to use THE SAUNA AT THE COTTAGE facilities, you the user hereby execute this Assumption of Risk and Liability Waiver Form (the ‘Waiver’) upon making your appointment either online or in person. This Waiver covers the entirety of your period of use of the Sauna pursuant to the associated booking agreement with THE SAUNA AT THE COTTAGE (the ‘Owner’).
For the purposes of this Waiver the “Owner Related Parties” refers to the Owner’s management, employees, subcontractors, agents and representatives, volunteers, sponsors, insurance carrier or equipment suppliers.
This Waiver relates to use of the “Sauna” being the allotted time use period and other related facilities including without limitation, the pathways, entrances to including steps, porch and plunge pool situated within the immediate vicinity of the Sauna and does not relate to any space outside of the immediate vicinity of the Sauna facilities as cordoned off.
As a “Sauna User” you are electing to use the Sauna of your own free will and confirm that your decision to use the Sauna and to execute this Waiver is entirely voluntary. You assume full responsibility for all risks that may arise out of or result from, directly or indirectly, the use of the Sauna, including, but not limited to the risks described in these Terms & Conditions.
Risk Factors
I understand and acknowledge that my use of the Sauna involves risks including, but not limited to the risk of property damage, bodily injury and possibly death.
Acknowledgement of Sauna Rules & Regulations
I acknowledge, warrant and confirm as follows:
1. The inside of the Sauna is not supervised by the Owner, its employees or by any Owner related parties
2. I have read and agree to comply with all of the Sauna Rules & Regulations and understand that the safe and proper use of the Sauna is dependent upon strict compliance with the Sauna’s Rules & Regulations.
3. I have no health problems whatsoever which preclude me from using the Sauna.
4. I understand that the Owner reserves the right to revoke or terminate my authorisation to use the Sauna for any violation of this Waiver, or the Sauna Rules & Regulations.
Payment for Damages
I agree to pay for any and all damages to any property belonging to the Owner or any Owner Related Party caused by me negligently, willfully or otherwise.
Insurance
I understand that I am solely responsible for any medical, health or personal injury costs relating to my use of the Sauna. I understand that I am strongly encouraged to have a medical physical examination prior to the use of the Sauna.
Rescheduling & Cancellations Policy
To cancel or reschedule your booking, please email us your booking details with cancellation in the email subject line. To obtain a refund or credit for a Private or Sauna Social session you must give adequate notice as detailed below.
Refund: Minimum 48 hours notice required to cancel your session and obtain a refund of the session cost minus a £5 Cancellation Fee
Reschedule: Minimum 24 hours notice required to reschedule your session to another date/time
Unless otherwise stated in the booking information for Special Events, the cancellation policy for our Special Events is as follows:
· Refund: Minimum 4 days notice required to cancel your session and obtain a refund of the session cost minus a £5 Cancellation Fee
· Reschedule: Minimum 48 hours notice required to reschedule your session to another date/time
If due to unforeseeable circumstances we need to cancel your session, you will be notified by email and will receive a full refund or credit. We reserve the right to make changes to the schedule at short notice.
The Sauna at the Cottage operators reserve the right to refuse admission to intoxicated persons or for other reasons that may be deemed a health and safety risk. Refunds will not be offered to anyone refused admission.
Privacy Policy
This privacy policy explains how The Sauna at the Cottage will process the data relating to you that you provide to us, or that we may collect, when you visit our website www.thesaunaathecottage.com
We are committed to protecting the personal data that we obtain. The privacy and confidentiality of our clients and visitors to our Website matter to us. We will deal with your personal data in compliance with all current applicable data protection laws.
Our website is hosted by Squarespace and we use the services of Stripe that allows us to accept payments online via our website and instagram for the services we provide to you. Payment; if you choose a direct payment gateway to complete your purchase via our website or instagram then Stripe will store your payment data. It is encrypted through the Payment Card Industry Data Security Standard (PCI - DSS). Your purchase transaction data is stored only as long as is necessary to complete your transaction. After that your purchase transaction information is deleted. Stripe does not share your payment details with us other than transaction amount and reference number and your contact details as required to identify you for your booking purposes. We will only contact you via email if you have opted into our emails or in relation to your order. Please refer to the respective websites of Squarespace and Stripe for further details of their Terms of Service or Privacy Statement.
How do we collect your data?
· Contact Form – When you complete a contact form, we collect your name, email address, telephone number and any further information you choose to provide in your message.
· Telephone Data – We will only collect personal information that you consent to provide to us in order to deliver a service.
· Email Data that you provide – When you contact us via email, we will retain your email and our response to it for as long as the business issue remains and there is a legitimate interest. We store this data for five years after your last interaction with us, unless you withdraw consent.
· Face to Face Contact – If you provided your contact details to us face to face, we may contact you via email, post or telephone. The legal basis for this is legitimate interest. We store this data for five years after your last interaction with us, unless you withdraw consent.
Existing customers
If you are already a customer of The Sauna at the Cottage, we will hold your data under the legal basis of legitimate interest and may send you marketing materials, unless you withdraw consent.
Marketing
Where we provide you with information about our services or offers (via our newsletters), or if we contact you for market research purposes (such as surveys and feedback requests), we will only use your personal information in this way in accordance with laws relating to marketing directly to individuals, and in the pursuit of our legitimate interest of marketing our business.
If you change your mind, you may opt-out at any time by contacting us at info@thesaunaatthecottage.com
Changes to this Policy
This privacy policy may be updated from time to time. We will notify you of any changes to our privacy policy by posting the new privacy policy on our Website. You are advised to consult this privacy policy webpage regularly for any changes.
Contact
Questions, comments and requests in relation to this privacy policy are welcome and should be addressed to info@thesaunaatthecottage.com